Call Center Customer Service Representative
$15,080,000–$29,120,000 year
On-siteKilleen, Texas, United States
Killeen, Texas, United StatesOn-siteFull Time$15,080,000–$29,120,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer incoming calls, respond to customer inquiries, and provide accurate product information while resolving complaints efficiently. Document all interactions in the CRM system, follow up to ensure satisfaction, and adhere to company policies and quality standards. Collaborate with team members to improve service delivery. This role requires fluency in English and Spanish, the ability to handle high call volumes, and a high school diploma or GED. Applicants must be authorized to work in the country and willing to submit to background checks and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.