Call Center Customer Service Representative
$1,508,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Answer incoming calls, respond to customer inquiries, and provide accurate product information while resolving complaints efficiently. Document all interactions in the CRM system, follow up to ensure satisfaction, and adhere to company policies and quality standards. Collaborate with team members to improve service delivery. Fluently speak English and Spanish. Must be 18 years or older with a high school diploma or GED. Complete a full application including screening questions and a pre-employment test. Submit to a Level II background investigation, drug screening, and comply with physical requirements involving extended sitting/standing and headset use.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience is preferred
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation
- Must be willing to submit to drug screening
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