Call Center Customer Service Representative
$15,080,000–$29,120,000 year
On-siteMcConnell AFB, Kansas, United States
Job Summary
Answer incoming calls and respond to customer inquiries, providing accurate product information and resolving complaints efficiently. Document all interactions in the CRM system, follow up to ensure satisfaction, and adhere to company policies while collaborating with team members to improve service delivery. Fluently speak English and Spanish, handle high call volumes, and multitask effectively in a fast-paced environment. Submit to a Level II background investigation and drug screening; offers contingent on successful results. Located in Wichita, KS, this role supports MCI's global CX and BPO solutions across healthcare, retail, and financial services.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience is preferred
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
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