Call Center Customer Service Representative
$29,120–$29,120 year
On-siteTampa, Florida, United States
Job Summary
Answer incoming calls and respond to customer inquiries regarding products, services, and technical support. Resolve customer complaints and issues efficiently while providing accurate information and product recommendations. Document all interactions in the CRM system and follow up with customers to ensure satisfaction. Adhere to company policies and quality standards, collaborating with team members to improve service delivery. Handle high call volumes and multitask effectively in a fast-paced environment. Fluently speak English and Spanish. Must be 18 years or older with a high school diploma or GED. Complete a full application including screening questions and a pre-employment test. Submit to a Level II background investigation, fingerprinting, and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience is preferred
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening. (Does not apply in Canada)
- Job offers are contingent on background/security investigation results.
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