Call Center Customer Service Representative
$31,200–$31,200 year
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer incoming calls and respond to customer inquiries while providing accurate product information and resolving complaints efficiently. Document all interactions in the CRM system, follow up to ensure satisfaction, and adhere to company policies and quality standards. Collaborate with team members to improve service delivery while handling high call volumes and multitasking. Fluently speak English and Spanish with a high school diploma or GED required. Must be authorized to work in the country and willing to submit to background checks and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience is preferred
Additional Requirements
- Must be authorized to work in the country where the job is based
- Requires background check and drug screening
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