Call Center Customer Service Representative - Benefits Support $21/hr
$43,680–$43,680 year
Remote · East Hartford, Connecticut, United States or New York City, New York, United States
East Hartford, Connecticut, United States or New York City, New York, United StatesRemoteFull Time$43,680–$43,680 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Experienced Call Center Customer Service Representative needed to assist callers with inquiries related to government benefit programs such as SNAP and Medicaid. Role requires strong communication skills, empathy, and professionalism, with a commitment to providing accurate information. Candidates will need to handle high-volume calls and complete training including during the holiday season.
Required Qualifications
- Minimum 6 months of experience in a high-volume call center or customer service role
- Ability to handle difficult or emotional calls with professionalism and empathy
- Strong verbal and written communication skills
- Reliable attendance and willingness to work through the holiday period
- Typing speed of 30 WPM (testing required)
- High School Diploma or GED required
Desired Qualifications
- Experience in healthcare, social services, or claims processing
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