Call Center - Customer Care Agent ON SITE Fort Meyers, FL
$33,280–$33,280 year
On-site · Fort Myers, Florida, United States
Job Summary
As a Customer Care Agent, you’ll be on the front lines of Ace Hardware’s support experience—handling high-volume inbound interactions from consumers, retailers, vendors, and internal teams in a fast-paced call center environment. You’ll quickly identify the caller’s issue, research using internal knowledge bases and tools, clearly communicate solutions and next steps, and document interactions accurately. You will escalate complex issues as needed and balance speed, accuracy, and customer experience while meeting performance expectations. You’ll also support additional projects during lower call volumes and contribute to the team’s overall goal of helping customers with their home improvement needs.
Required Qualifications
- 1–2+ years of customer service experience
- experience in a call center or high-volume support environment
- strong verbal and written communication skills under time pressure
- ability to multi-task across systems while engaging with customers
- proficiency with Microsoft Office tools
- ability to learn and apply procedures, policies, and product knowledge quickly
- high level of accountability, reliability, and attention to detail
- schedule flexibility including evenings, weekends, and holidays based on business needs
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.