Call Center Coordinator
$185,432–$185,432 year
On-siteKissimmee, Florida, United States
Job Summary
Answer daily telephone calls professionally, providing general information to patients and clients about the practice, its services, and clinical staff. Schedule patient appointments, cancel and reschedule appointments, and redirect callers to the appropriate department staff. Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly. Ensure all referrals are scanned into electronic medical records promptly and document all call information according to standard operating procedures. Navigate phone systems efficiently while following phone etiquette guidelines. This role reports to the clinical Operations Manager and requires an active L2 background check through AHCA prior to employment.
Required Qualifications
- Strong communication skills
- Excellent customer service skills with the ability to handle difficult customers with professionalism
- Proficiency in using computerized systems for data entry and information retrieval
- Ability to navigate phone systems efficiently and follow phone etiquette guidelines
- Active/eligible L2 background check through AHCA (Florida Agency for Healthcare Administration)
- Pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment
- Undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration)
Desired Qualifications
- Spanish languages
- Familiarity with medical terminology
- Experience in a medical office
- Call center experience
- Customer service experience
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