Call Center Confirmer
$33,280–$33,280 year
Remote
Job Summary
Coordinate scheduling and qualifications by confirming tour times and attendee lists, and review owner qualifications to ensure they meet specific criteria. Guide technology onboarding by walking owners through necessary software requirements and troubleshooting basic connectivity or platform access issues prior to the tour start. Establish professional rapport to build excitement and confidence in the virtual process while listening to and reassuring owner concerns. Ensure operational excellence by accurately entering and updating reservation data and maintaining up-to-date contact information within company systems. Support departmental security and administration by adhering to all company policies and security awareness protocols while performing necessary administrative duties. Work remotely in the Eastern Time Zone with occasional weekend, holiday, and extended hours to accommodate tour schedules.
Required Qualifications
- 2+ years of experience in a similar customer service or virtual support environment
- Proven track record of exceptional ability to communicate and interact with others via telephone and digital channels
- Strength in various tech platforms, including SPI, Excel, Email, Jag, Max, and various virtual meeting platforms
- Ability to interpret data, solve practical problems involving various variables, and maintain professionalism and discretion in handling sensitive and confidential information
- Willingness to occasionally work weekends, holidays, and extended hours to accommodate tour schedules
Desired Qualifications
- Vacation Ownership or Timeshare Outbound experience
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