Call Center / Confirmation Representative
$33,800–$33,800 year
On-siteCincinnati, Ohio, United States
Cincinnati, Ohio, United StatesOn-siteFull Time$33,800–$33,800 yearSmall
Full TimeSmall
Job Summary
Conduct inbound and outbound phone calls for appointment setting, verifications, and service requests while ensuring appointment correctness. Perform call quality assurance by listening to recorded calls to verify customer data against appointment records and correct opportunities. Pilot special programs internally before external execution and prepare weekly reports on training opportunities and program accuracy. Manage multiple projects simultaneously with a focus on structure and consistency. First- or second-shift coverage available with competitive hourly pay.
Required Qualifications
- 1-3 years' experience working in a call center / customer care environment
- Excellent customer service both written and verbal
- Excellent typing and grammar skills
- Process focused - structure and consistency is key
- Great attention to detail and strong project management skills
- The ability to successfully work as part of a team and autonomously
- Ability to manage several different projects simultaneously
Desired Qualifications
- Appointments Plus/CRM knowledge a plus
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