Call Center Collections Representative
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Contact customers via phone and email regarding overdue accounts to discuss balances and payment options. Work with customers to establish realistic and effective repayment plans or settlements, then monitor and follow up on missed payments and broken promises. Update customer records, payment statuses, and notes in the system accurately and promptly while ensuring all collection activities comply with regulatory standards and company policies. Maintain detailed and organized records of all interactions and collection efforts, consistently meeting daily and monthly collection targets. This role requires bilingual English and Spanish skills and a high school diploma or GED.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Bilingual in English and Spanish (required)
- Strong negotiation and conflict resolution skills
- Ability to remain calm, professional, and empathetic under pressure
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Familiarity with debt collection laws and best practices is a plus
- Previous experience in collections, customer service, or call center environments preferred
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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