Call Center Collections Agent
$29,120,000–$31,616,000 year
On-siteTampa, Florida, United States
Job Summary
Make outbound calls to customers with overdue accounts to discuss balances and offer tailored repayment solutions. Use proven scripts and negotiation strategies to secure payment commitments and resolve delinquencies while communicating with empathy and professionalism. Accurately process payments via phone and record all interactions in the CRM system, ensuring compliance with the Fair Debt Collection Practices Act. Track collection performance, resolve inquiries, and escalate complex issues to supervisors as needed. This role requires a high school diploma and willingness to work evenings and weekends.
Required Qualifications
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- college coursework
- Prior experience in collections, customer service, or call center environments
- Strong verbal and written communication with the ability to explain financial matters clearly and confidently
- Empathy, active listening, and conflict resolution skills
- Familiarity with collection software, CRM systems, and call center tools
- Understanding of debt collection laws and regulatory requirements
- Strong organizational skills and accuracy in data entry and documentation
- Ability to stay composed under pressure and thrive in a fast-paced, target-driven environment
- Willingness to work evenings and weekends as needed
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation
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