Call Center
On-site · Atlanta, Georgia, United States
Job Summary
Key responsibilities include providing first-line support to customers via phone and email, addressing order fulfillment, product inquiries, and delivering prompt solutions. This role serves as the primary escalation point for Order Management issues, ensuring efficient resolution in collaboration with retail teams. Data entry into the order entry system is essential for seamless order processing. Adherence to standard work practices is required for consistent service delivery, and proficiency in relevant software and databases is necessary for customer support.
Required Qualifications
- 3-5 years of experience in call center environments
- Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Desired Qualifications
- Familiarity with Salesforce.com
- Previous experience with SAP or other Order Management Systems
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