Call Center Banker

Job Summary

Required Qualifications

• •High School Diploma or the equivalency
• •Associate's degree in Business, Finance, Accounting or the equivalent is preferred
• •One (1) year experience in a field that required face-to-face customer service skills, sales, and/or money handling responsibilities
• •Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment which include: CBS, Desktop, Premier and Nautilus
• •Ability to deal effectively and tactfully with customers
• •Ability to promote and cross sell bank products
• •Ability to work with a team and members of other departments
• •Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned
• •Ability to communicate orally to others to convey information effectively
• •Strong attention to detail
• •Ability to operate standard business equipment: fax, copiers, printers, computers, etc
• •Ability to handle sensitive documents or other confidential information
• •Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• •Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• •Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents
• •Ability to manage time and be efficient and effective in the completion of assignments
• •Knowledge of arithmetic and their applications specific to the position
• •Manual dexterity which provides the ability to handle and count both coins and paper currency
• •Ability to listen to and understand information and ideas presented through spoken words and sentences
• •Ability to communicate information and ideas in speaking and writing so others will be able to understand
• •Ability to arrange things or actions in a certain order or pattern according to the specific role or set of rules (e.g., patterns of numbers, pictures, mathematical operations)
• •Ability to identify and understand the speech of another person
• •Ability to see details at close range (within a few feet of the observer)
• •Ability to tell when something is wrong or is likely to go wrong
• •Ability to sit or stand for long periods of time
• •Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects
• •Ability to stand, bend, and lift up to 20 pounds
• •Ability to operate standard business equipment such as a fax, computer, printer, copier, etc
• •Ability to look at a computer screen for several hours
• •Ability to travel to other locations as needed
• •Must be able to work on a flexible schedule that at times may include late working hours or weekend hours
• •Must be able to attend new hire training and orientation in Lexington, KY or Somerset, KY Monday through Friday 9:00 am to 4:00 pm for a one-to-two-week period

Desired Qualifications

• •Associate's degree in Business, Finance, Accounting or the equivalent is preferred