Call Center B2C Sales Supervisor (Panama)
On-sitePanamá, Panamá, Panama
Panamá, Panamá, PanamaOn-siteFull TimeMid LevelHigh School Or EquivalentSmall
Full TimeMid LevelHigh School Or EquivalentSmall
Job Summary
Supervise and manage the daily activities of B2C sales agents in Panama, monitoring sales performance to ensure targets are achieved. Train, coach, and motivate the team while tracking KPIs and sales metrics to improve productivity. Assist in developing sales strategies, recruit, onboard, and train new agents, and ensure proper customer communication and service quality. Report weekly and monthly sales performance to management, implement sales processes, and maintain discipline and workflow organization within the team.
Required Qualifications
- Minimum 3 years of experience as a Call Center Sales Supervisor or Sales Team Leader
- Experience supervising sales agents in Panama
- Experience working with the US market
- 1–2 years of experience as a sales agent
- Proven experience managing and motivating sales teams
- Strong leadership and organizational skills
- Experience working with sales targets and KPIs
- Excellent communication and management skills
- Knowledge of Spanish and English
- Must be based in Panama
Desired Qualifications
- Experience supervising sales agents in Panama is highly preferred
- Experience working with the US market
- 1–2 years of experience as a sales agent is a strong advantage
- Proven experience managing and motivating sales teams
- Strong leadership and organizational skills
- Experience working with sales targets and KPIs
- Excellent communication and management skills
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