Call Center Associate I (Bilingual English/Spanish)

Answer high volume telephone calls, schedule medical appointments, and relay messages according to organization communication standards. Respond to and resolve patient requests or concerns, referring clinical questions to medical providers while ensuring confidentiality in compliance with HIPAA and PHI guidelines. Update existing patient demographic information, confirm insurance when necessary, and complete rescheduling, canceling, or verifying patient appointments. Exhibit "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo. This entry-level role requires bilingual Spanish/English skills, computer proficiency, and a local residence in the Bronx for monthly onsite training and meetings.