Call Center Agents
$37,440–$37,440 year
RemoteUnited States or Twinsburg, Ohio, United States
Job Summary
Answer incoming calls from customers to uncover needs, schedule design consultations with product experts, or direct callers to appropriate departments. Provide an exceptional customer experience on every interaction and accurately enter customer information into the database to set appointments. Make outbound calls for follow-up initiatives and complete additional administrative duties as required. This full-time position involves evening and weekend rotations in Twinsburg, Ohio, with paid training provided. High-speed internet and the ability to train at our corporate office are necessary.
Required Qualifications
- Exceptional verbal and written communication skills
- Exceptional listening and problem-solving skills
- Must be very well organized
- Ability to speak clearly and concisely over the phone
- Ability to multi-task (talk and type simultaneously) and overcome objections
- Upbeat, positive and professional attitude – a team player
- Must genuinely enjoy helping customers
- Proficiency with computers
- aptitude to learn our phone and database systems
- Accuracy and attention to detail
- Reliable attendance and punctuality
- high-speed internet connection
- Must be self-disciplined to stay on task
- Must have ability to speak with customers without any major background noise or distractions while on the phone
- Must be willing and able to TRAIN at our Twinsburg, Ohio office
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