Call Center Agents
$35,360–$35,360 year
On-siteTwinsburg, Ohio, United States
Job Summary
Answer incoming customer calls to uncover needs and schedule free design consultations with product experts or direct callers to appropriate departments. Provide exceptional customer experiences during every interaction and accurately enter customer information into the database to set appointments. Make outbound calls for follow-up initiatives and complete additional administrative duties as required. This full-time role involves morning and weekend shifts at our Twinsburg, Ohio corporate office, with paid training provided. Candidates must possess strong communication skills, organization, and the ability to multi-task while speaking clearly without background distractions.
Required Qualifications
- Exceptional verbal and written communication skills
- Exceptional listening and problem-solving skills
- Must be very well organized
- Ability to speak clearly and concisely over the phone
- Ability to multi-task (talk and type simultaneously) and overcome objections
- Upbeat, positive and professional attitude – a team player
- Must genuinely enjoy helping customers
- Proficiency with computers
- aptitude to learn our phone and database systems
- Accuracy and attention to detail
- Reliable attendance and punctuality
- Must have high-speed internet connection
- Must be self-disciplined to stay on task
- Must have ability to speak with customers without any major background noise or distractions while on the phone
- Must be willing and able to TRAIN & work at our Twinsburg, Ohio office
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