Call Center Agent
$36,400–$40,560 year
On-siteSioux Falls, South Dakota, United States
Job Summary
Contact and collect within all account portfolios while delivering a best-in-class customer service experience to borrowers and clients. Meet and surpass key performance indicators by advising borrowers on available options such as forbearance, modified payment plans, and deferments. Process all transactions and communications accurately while strictly adhering to department standards for maintenance, documentation, and consumer data protection. Maintain current borrower, collateral, and status information across all assigned accounts and properly follow up on tasks as needed. Promote positive working relations with internal and external teams while performing special projects requested by management.
Required Qualifications
- High School Diploma or equivalent
- Fluent in English
- Strong verbal and written communication skills
- Six (6) months of collection/customer service experience in a call center environment
- Must be able to stand and sit for prolonged periods
- Close and medium distance vision and the ability to adjust focus
- Ability to hear normal sounds, distinguish sound as voice and communicate through human speech
- Ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment
- Ability to lift items weighing up to 35 lbs
Desired Qualifications
- Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers
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