Call Center Agent
On-siteCentreville, Alabama, United States
Centreville, Alabama, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Answer incoming calls promptly, greet callers, and coordinate ambulatory outpatient visit schedules for assigned locations. Collect demographic, insurance, and clinical data while verifying liabilities and recording information in the EHR. Manage appointment reminders, handle outbound pre-visit calls, and reschedule or cancel appointments as required. Navigate callers to appropriate teams for problem resolution and provide accurate next steps for care. Communicate daily with the Call Center Manager and maintain prompt attendance. Occasional travel required.
Required Qualifications
- Previous call center experience
- Strong computer skills
- Strong writing, typing and documentation
- Previous experience with electronic health record
- Excellent organizational skills
- Ability to listen and document simultaneously
- Ability to utilize call center telephone system
- Ability to multi-task
- Ability to work both independently and as part of a team
- Prompt, regular attendance at the office
- Communicates daily with the Call Center Manager
- Answer incoming calls within an acceptable timeframe
- Accurately coordinate and schedule ambulatory outpatient visits
- Collect minimum data set and ensure it is accurately recorded in EHR
- Verify insurance and communicate any patient liabilities
- Provide concise and accurate information on next steps for care
- Answer patient questions and navigate callers to appropriate team for problem resolution or additional support
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