Call Center Agent
$40,040–$40,040 year
On-site · Ronkonkoma, New York, United States
Job Summary
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner; collaborate with colleagues to ensure smooth call center operations; assist callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures; remain sensitive to the needs of callers who may be visually or hearing impaired, have cognitive challenges, or physical limitations; resolve complex and multi-leg transportation requests; demonstrate knowledge of Long Island geography; successfully complete periodic map testing throughout the year; perform general office duties, including accurate data entry, as required.
Required Qualifications
- Reliable transportation required
- Ability to sit for prolonged periods
- Strong command of the English language
- Basic computer skills, including keyboarding
- Flexible availability; operations run seven days a week
- Ability to manage high call volumes while maintaining a professional and friendly demeanor
- Strong attention to detail and accuracy
- Ability to maintain confidentiality at all times
- Strong interpersonal and communication skills
- Physical presence at the work site is required
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