Call Center Agent
$41,388–$51,584 year
On-site · Great Neck, New York, United States
Great Neck, New York, United StatesOn-siteFull Time$41,388–$51,584 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Manage calls from patients requiring medical care and provide / gather information needed. Take electronic messages and convey information to respective medical care providers. Screen and transfer calls to the appropriate person/department. Assign pending documents into a patient’s chart within the EMR system. Provide excellent customer service. Other duties as assigned by managers and leads.
Required Qualifications
- High school Diploma or equivalent
- One year of medical experience
- HIPAA and other Insurance regulations, policies, and procedures
- Medical office procedures, policies, practices and medical terminology
- Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like
- Strong communication skills, verbal and written
- Extensive customer service experience
- Computer skills, being proficient with Windows based software
- Strong problem-solving skills
- Ability to represent our organization in a professional manner
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