Call Center Agent (Seasonal)
$43,680–$49,920 year
On-siteSantee, California, United States
Job Summary
Provide friendly interactions across multiple systems while updating accounts, billing, and transactions accurately. Handle inbound and outbound inquiries via phone, email, chat, and reviews, making outbound calls for cross-sell, up-sell, and follow-up. Process membership functions quickly to ensure satisfaction, investigate claims, and communicate incident results effectively. Overcome objections with resilience and solutions, explaining billing and products clearly. Write clear, professional emails for unique scenarios and contribute to scripts, macros, and training. Share feedback in focus groups for improvement. Full-time, onsite work in Santee, CA with a Monday to Friday schedule between 8:00 am and 5:00 pm.
Required Qualifications
- High school diploma or higher
- 2+ years customer service experience
- 2+ years CRM experience
- Excellent communication skills
- Fluent in English
- Friendly, fun, personable, problem-solver
- Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm
- Physically able to sit for extended periods, operate computers and other electronic devices comfortably
- Capable of moving about to access tools and office equipment when required
- Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary
Desired Qualifications
- call center experience
- Spanish
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