Call Center Agent Property & Casualty License General Lines
HybridHouston, Texas, United States
Job Summary
Interact with members and customers via phone, email, chat, and social media to provide information on, and make appropriate recommendations for our products and services. Take ownership of member issues from start to finish; when the issue is beyond the advisor's knowledge, collaborate with the assigned supervisor or appropriate staff. Follow up with customers and members as appropriate, building positive sales relationships to allow for further growth. Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments. Provide guidance to make it easy for members and prospects to enhance and acquire their U.S. LawShield memberships, education, and training opportunities. Assist in mentoring of teammates. Perform other sales functions and work-related tasks as assigned by management.
Required Qualifications
- Property & Casualty insurance license required in General lines (current/valid in your home state)
- Experience identifying customer needs, having developed cross-selling techniques
- Excellent organization and time management skills
- Excellent communication skills including active listening
- Service-oriented with the ability to quickly establish rapport
- Demonstrate empathy and prescriptive next step advice to resolve customer issues
- Proficient computer skills with the ability to learn new software
- Experience in a customer service role, preferably within a contact center
Desired Qualifications
- A high school diploma, Associates Degree, or some college is preferred but not required
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