Call Center Agent - Part-Time - Monday through Friday 8:30am to 1:30pm (3 days a week in office)
$34,091–$34,091 year
HybridDayton, Ohio, United States
Dayton, Ohio, United StatesHybridPart Time$34,091–$34,091 yearLarge
Part TimeLarge
Job Summary
Make outbound calls to encourage current blood donors to schedule appointments and recruit new donors through family and friend referrals. Document donor information in computer systems, maintain accurate profiles, and educate donors on donation types and eligibility. Answer donor questions, requests, and concerns via phone and text while following clear processes and training. Execute service recovery techniques to address complaints and ensure donor requests are carried out. Meet productivity, quality, and service level goals while adhering to all regulatory and compliance requirements.
Required Qualifications
- High School Diploma required
- equivalent required
- 1-3 years customer service experience, preferably in a contact center environment required
- Excellent verbal and written communication skills required
- Ability to demonstrate sales techniques and overcome objections required
- Good attention to detail and accurate data entry skills required
- Results-oriented / collaborates with management to meet individual goals required
- Ability to multi-task and proactively communicate progress/obstacles required
- Ability to perform in a team-oriented environment required
- Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
- Personal Computer (desk top, lap top, tablet) required
- Microsoft Office products required
- Must learn contact center-specific programs (HemaTerra) required
- In-Office and Remote days are required (not fully remote)
- Set shifts
- Schedules fall between 8am-8pm shifts
- Dayton, Ohio - Position requires In-office
Desired Qualifications
- Call Center experience is helpful but not required
- Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required
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