Call Center Agent

Act as the initial call-center contact to register new patients and direct current patients, handling demographic, referral source, and clinical information with confidentiality. Facilitate appointment processing and EMR documentation, maintain professional telephone presence, and collaborate with multiple departments to minimize wait times while delivering high-quality customer service. Requires strong communication, detail-orientation, and organization; healthcare and EMR/EHR experience a plus. Remote work arrangement reviewed based on performance and business needs; performance below expectations could require in-person attendance at a Massachusetts office.