Call Center Agent
$21,000–$21,000 year
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Handle inbound and outbound contacts in a courteous, timely, and professional manner to support customer service, technical support, and sales interactions. Resolve support issues, sell new products and services, and ensure first-call resolution through effective problem-solving and call handling. Research systems to find missing information and coordinate with other departments as needed, while accurately documenting and processing customer claims. Lead fact-finding discussions to determine the best options for customers, utilizing knowledge base and training to answer questions while following all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and escalate issues to appropriate staff or managers for resolution. Attend meetings and training to stay up-to-date on changes to programs, systems, and processes.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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