Call Center Agent - Martinsville
$33,280–$33,280 year
On-siteMartinsville, Virginia, United States
Job Summary
Answer all calls professionally and promptly to internal and external customers, ensuring accurate information is provided while drawing from available resources, policies, and state systems to resolve case issues. Meet daily call volume targets independently with minimal supervision, maintaining regular and timely attendance. Demonstrate enthusiasm in serving customers and improving team performance by increasing knowledge to assist colleagues. This role supports YoungWilliams' customer service operations, requiring a high school diploma, computer proficiency, and typing skills, with full-time day shift hours from Monday through Friday.
Required Qualifications
- Must have the ability to work independently with little or no supervision
- Meet the minimum requirement of number of calls answered per day
- Draws from all available resources, policies, supervisors and state system to answer all inquiries
- Recognizes case issues as they develop in order to reduce workload
- Regular and timely attendance
- High school diploma or equivalent
- Computer experience
- Typing proficiency
Desired Qualifications
- Bonus Opportunities
- Paid Holidays
- Paid Time Off
- Paid Training
- Benefits Package
- Degree or certificate in a related field
- Call center experience
- High level of enthusiasm in serving customers and improving team performance
- Willing to obtain and increase knowledge to assist the team and call center
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