Call Center Agent Irwindale ECC

Answer inbound calls regarding the new community energy program, including program questions and bill-related inquiries, while providing white-glove premier customer service. Articulate nuances of assigned CPA Programs, billing complexities, and ensure all contractual and Service Level Agreements are met. Utilize group chat to ensure first call resolution, escalate critical issues quickly, and assist the client with urgency while following accurate processes. Maintain effective working relationships with coworkers, clients, and utilities, practicing high ethical standards and data security. This role requires proficiency in Excel, Microsoft Dynamics CRM, and strong verbal/written communication for logging calls and live chat. Bilingual capability in English/Spanish is a plus.