Call Center Agent - Indianapolis - Full-Time - M-Thur 8:30-5 rotating Fri and Sat 8:30-4:30 and 9-1
$34,091–$34,091 year
HybridIndianapolis, Indiana, United States
Job Summary
Make outbound calls to encourage current blood donors to schedule appointments and recruit new donors by asking for family referrals. Use computer systems to document information, maintain accurate donor profiles, and convert donors into appropriate donation types based on eligibility. Provide friendly, professional service by answering donor questions, requests, and concerns via phone and text, while executing service recovery techniques for complaints. Educate and motivate donors to schedule their next appointment, ensuring all requests such as opting out or contacting preferences are carried out. Follow clear processes, attend training, and meet productivity and service level goals while adhering to regulatory and compliance requirements.
Required Qualifications
- High School Diploma required
- equivalent required
- 1-3 years customer service experience, preferably in a contact center environment required
- Excellent verbal and written communication skills required
- Ability to demonstrate sales techniques and overcome objections required
- Good attention to detail and accurate data entry skills required
- Results-oriented / collaborates with management to meet individual goals required
- Ability to multi-task and proactively communicate progress/obstacles required
- Ability to perform in a team-oriented environment required
- Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
- Personal Computer (desk top, lap top, tablet) required
- Microsoft Office products required
- Must learn contact center-specific programs (HemaTerra) required
- In-Office and Remote days are required (not fully remote)
- Indianapolis, IN - Position requires In-office
Desired Qualifications
- Call Center experience is helpful but not required
- Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required
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