Call Center Agent (In Person)

Answer incoming customer calls promptly and professionally, providing clear and accurate information while resolving issues by researching answers and guiding customers through solutions. Document all interactions and transactions thoroughly in the company's CRM system, escalating unresolved or complex problems to appropriate departments. Maintain up-to-date knowledge of company products, services, policies, and procedures, following scripts and guidelines while adapting communication styles to meet individual needs. Participate in ongoing training and team meetings to improve skills and stay informed about updates. This role supports CBTC's core values of Integrity, Respect, and Client Service within a team committed to making a difference every day.