Call Center Agent - Hybrid - Cebu City
On-siteCebu City, Central Visayas, Philippines
Job Summary
Respond promptly to customer inquiries via the products ticketing system and collaborate to identify, replicate, and resolve product issues through various communication channels. Work closely with the team to provide effective solutions, share feedback during meetings for data-driven decisions, and proactively develop knowledge base articles to reduce ticket volume. Conduct training for new and existing customers via phone and email to guide platform usage. Requires at least six months of phone-based customer support experience, proficiency in English, and familiarity with basic accounting principles and SaaS platforms. The role involves a hybrid setup with three onsite days per week in Cebu, includes night differential pay, and offers HMO coverage starting day one.
Required Qualifications
- Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
- At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
- Proficient in English, both spoken and written
- Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
- Willing to work night shifts and flexible schedules
- Open to working in a hybrid setup in Cebu (3 times per week onsite)
- Must have a stable internet connection at home
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