Call Center Agent (Hiring Immediately)
$31,200–$31,200 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales interactions for diverse clients. Resolve support issues, up-sell new products, and ensure first call resolution through effective problem-solving. Research systems to locate missing information and coordinate with departments to address complex inquiries. Accurately document and process customer claims while following required scripts and policies. Lead fact-finding discussions to determine the best options for customers and escalate issues as needed. Maintain a positive, enthusiastic outlook and adhere to all attendance and schedule requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
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