Call Center Agent

Call Center Agent at HealthRIGHT 360 leads a high-volume inbound/outbound call operation to schedule medical, dental, and behavioral health appointments, provide program information, document and route inquiries, and ensure courteous, accurate service. Responsibilities include maintaining appointment schedules, verifying insurance and eligibility (MediCal, Medicare, Healthy San Francisco, Family PACT, and commercial plans), communicating sliding fee scale policies, documenting messages in the electronic health record, making follow-up and confirmation calls, and upholding HIPAA standards. The role requires strong customer service, attention to detail, ability to work in a fast-paced environment, and a commitment to serving diverse communities with compassion; candidates should be comfortable using Microsoft Office applications and coordinating with clinic staff, while adhering to scripted communication and maintaining accurate patient information. The posting notes a background check and livescan requirement, and offers hourly pay with benefits, training, and opportunities for professional development.