Call Center Agent - Healthcare

Register new patients and direct current callers through the call center, utilizing tact and confidentiality to serve as the initial point of contact. Manage high-volume calls for appointment scheduling and rescheduling, striving for first-call resolution while transferring patients to the appropriate departments. Gather demographic, referral, and clinical information to facilitate the appointment process, then create and update confidential patient data in the EMR with accuracy. Utilize dual monitors and computer-based resources to answer customer questions, relay messages to designated individuals, and observe telephone flow to offer assistance as needed. Communicate effectively with all departments to minimize wait times while maintaining a friendly, professional phone presence.