Call Center Agent

Call Center Agent position handling inbound and outbound calls, assisting with reservations and guest inquiries, promoting in-house sales, and maintaining front office operations. Responsibilities include managing messages, handling emergency calls, completing daily reports, ensuring accurate guest records, upholding health and safety standards, maintaining a clean and well-stocked workspace, following call center scripts, and providing courteous, professional service to guests both over the phone and in person within the hotel. The role requires flexible shift patterns, strong grooming and presentation, and adherence to the company’s code of conduct; familiarity with front office systems and guest information security is desired.