Call Center Agent (Full-Time)
Remote · Bogotá, Bogota D.C., Colombia
Job Summary
Handle high-volume inbound and outbound auction-related calls using approved scripts; clearly explain auction details, deadlines, and next steps; document call outcomes and tenant responses in the system; complete multiple call attempts and follow required follow-ups; manage sensitive conversations with professionalism; stay compliant with timelines and internal policies; flag trends or concerns to team leads; participate in additional outbound call projects as needed; requires call center/customer service experience and strong communication skills; remote work offered, with location independence and weekend bonus; training and ongoing support provided to enable successful performance; opportunities for real-world communication and compliance skill development.
Required Qualifications
- Previous call center, customer service or outbound calling experience (preferred)
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
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