Call Center Agent- Experience Preferred - Bilingual (English/ Portuguese/Spanish)
$35,360–$41,600 year
On-siteWest Orange, New Jersey, United States
EXPIREDWest Orange, New Jersey, United StatesOn-siteFull Time$35,360–$41,600 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Handle inbound and outbound calls professionally, assisting patients and providers with inquiries, appointment scheduling, and medical information. Take messages for providers, document all interactions, and maintain patient confidentiality per HIPAA guidelines. Conduct audit calls while managing time effectively to prioritize tasks. Bilingual proficiency in English, Portuguese, and Spanish is required. This role includes a late night shift weekly and rotating weekend availability. Two weeks of paid training is provided.
Required Qualifications
- High school diploma or equivalent
- Bilingual proficiency (English and Portuguese)
- 1 late night shift required weekly
- Essex County, NJ
Desired Qualifications
- Proven customer service experience in a call center environment, preferably in healthcare preferred
- Customer service: 1 year (Preferred)
- Essex County, NJ (Preferred)
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