Call Center Agent (Evenings)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull Time$22,880–$29,120 yearLarge
Full TimeLarge
Job Summary
Handle inbound and outbound calls professionally to resolve customer issues, sell new products, and support technical inquiries. Research information across systems to guide customers through solutions, accurately document claims, and escalate complex matters as needed. Maintain confidentiality while following established scripts, policies, and procedures during interactions. Stay current on updates by attending training sessions and adhere to strict attendance and scheduling expectations.
Required Qualifications
- 18 years of age or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of at least 20 WPM
- Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable with excellent attendance and punctuality
- Skilled in troubleshooting and resolving customer concerns
- Customer-focused, empathetic, and patient
- Able to multitask, stay organized, and work independently
- Team-oriented with a passion for helping others
- Comfortable in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be willing to work evening shifts
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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