Call Center Agent (Days)
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound and outbound calls, chats, and emails to support customer service, technical support, and sales interactions for multiple clients. Resolve support issues, sell new products, and ensure first-call resolution through effective problem-solving and script adherence. Research systems to locate missing information, coordinate with departments for complex issues, and accurately document customer claims. Lead fact-finding discussions to determine optimal options while complying with confidentiality policies. Escalate unresolved matters to appropriate staff and attend training to stay updated on systems and processes. Interact with hundreds of customers weekly to maintain a best-in-class experience.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
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