Call Center Agent (Days)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales interactions for multiple clients. Resolve support issues through problem-solving and effective call handling, ensuring first-call resolution while documenting claims and processing customer information in appropriate systems. Research systems to locate missing data and coordinate with departments to address complex inquiries, utilizing knowledge base and training to follow required scripts and policies. Lead fact-finding discussions to determine the best options for customers and escalate issues to staff as needed. Maintain compliance with confidential information standards and attend training to stay updated on program knowledge and process changes.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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