Call Center Agent (Collections Specialist)
$21,000–$21,000 year
On-siteAngeles City, Central Luzon, Philippines
Job Summary
Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options and negotiate arrangements that meet both customer and company needs. Review account histories to assess balances, payment status, and reasons for delinquency, then set up and manage payment plans in accordance with company policies. Maintain accurate records of customer interactions, agreements, and account updates while ensuring all collection activities align with federal, state, and company regulations. Address inquiries, resolve disputes, and provide proactive solutions to prevent future delinquencies, generating regular reports on collection efforts and account statuses for management review. Stay informed on industry best practices and participate in ongoing training to continuously improve performance.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- 6+ months of experience in collections, billing, or customer service
- Strong understanding of collections and billing procedures
- Excellent verbal and written communication skills
- Proven ability to handle challenging conversations with empathy and professionalism
- Proficient in CRM systems and collection software
- Typing speed of 45+ WPM
- Detail-oriented with strong organizational and problem-solving skills
- Goal-driven and motivated to meet or exceed performance targets
- Ability to multi-task, manage time effectively, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable in a dynamic, fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Ability to sit/stand for long periods while using a computer and telephone headset
- Ability to operate a computer and other office equipment, including a phone, copier, and printer
- Ability to move about the office to accomplish tasks
- Ability to reach in any direction
- Ability to raise or lower objects
- Ability to move objects from place to place
- Ability to hold onto objects
- Ability to move or exert force up to forty (40) pounds
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to background/security investigation
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