Call Center Agent
On-site · Poughkeepsie, New York, United States
Poughkeepsie, New York, United StatesOn-siteContractMid LevelHigh School Or EquivalentUnknown
Type
Contract
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Call Center Agent operating the Group’s Contact Center, providing routine information, routing calls to appropriate department, taking messages, and handling physician/staff communications within a medical group setting. Requires patient-focused, confidential handling of information, familiarity with insurance/procedures, proficiency with Call Manager software, and strong communication skills for interacting with patients, physicians, and staff in a healthcare environment.
Required Qualifications
- Superior customer service skills
- PC proficiency with Microsoft Office and Outlook
- Self-starter with the ability to work independently
- One to two years of Contact Center experience preferably in a medical group
- Knowledge of Call Manager software and communication procedures
- Knowledge of business office procedures
- Ability to read, understand and follow oral and written instructions
- Ability to speak clearly and concisely with a pleasant telephone voice
- Ability to handle stressful situations
- Ability to establish and maintain effective working relationships with patients, physicians, staff and the public
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