Call Center Agent

Answer incoming calls for multiple business locations to triage customer needs, answer simple questions, and create bookings in the customer management system. Handle phone payments and forward complex inquiries to sales or management as required. Complete 10% of duties with outgoing calls to verify reservation information and resolve booking issues, plus 10% via online chat and email responses. Requires customer service experience, previous call center background, and firearms knowledge. Full-time desk-based role involving extended computer and phone usage.