Call Center Administrator - Main Office
$35,360–$45,760 year
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull Time$35,360–$45,760 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Maintain and support TBCU digital platforms including Zelle, Architect, DTS, Bill Pay, and Elthropy while managing Chat, C-View, webmail, and the message center. Assist members through online chat, troubleshoot account issues, and conduct wires between $50K and $100K. Open and close accounts, research member files, and resolve inquiries regarding loans and policies, escalating complex problems to leadership. Provide backup support to Call Center Representatives and management, ensuring all inquiries are handled with confidentiality and adherence to Texas Bay Core Values.
Required Qualifications
- A high school education or GED
- One year to three years of similar or related experience
- Completion of required training courses
- Proficient in MS Office and computer skills
- Demonstrate knowledge of all financial procedures, products, and services
- Demonstrate call center and e-channel knowledge
- Attention to detail and strong organizational skills
- Analytical, problem resolution, and decision-making skills
- Strong verbal and non-verbal communication skills
- Must be self-motivated and a quick learner
- Must be able to multi task and work well in a fast-paced environment
- Ability to work independently and accurately prioritize workload with minimal supervision
- Excellent member service skills
- Demonstrate the ability to maintain confidentiality and exercise discretion
- Must be able to work in a deadline driven environment and analyze complex transactions
- Must be able to lift and/or move 10-15 pounds
- Must be available for travel to and from all credit union offices
- Must be available to report to work as scheduled during state issued emergency declarations
Desired Qualifications
- Demonstrate all Texas Bay Core Values
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