Call Agent, Bureau of Customer Support
$24,380–$28,040 year
HybridLong Island City, New York, United States
Long Island City, New York, United StatesHybridPart Time$24,380–$28,040 yearMid LevelEnterprise
Part TimeMid LevelEnterprise
Job Summary
Handle calls and live chats from workgroups including Dog License, Vital Records, Health Academy, Accela, and STD results lines. Answer inquiries about birth and death certificates, funeral procedures, and order status via the E-vital portal. Guide customers on navigating the NYC DOHMH website and provide health education with appropriate referrals. Maintain and update computerized databases while analyzing data for accuracy. Manage emergencies and ad hoc assignments as assigned. Work 25 hours per week in a part-time capacity within the Bureau of Customer Support Services.
Required Qualifications
- High school graduation or equivalent
- Three years of experience in community work or community centered activities in an area related to duties described above
- Education and/or experience which is equivalent to the first requirement
Desired Qualifications
- Strong customer service orientation
- Courteous telephone manner
- Excellent oral and written communication skills
- Basic computer literacy
- Spanish speaking
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