Çağrı Merkezi Takım Lideri - Ankara

Evaluate customer center calls, provide real-time feedback, and implement actions based on quality team input. Lead the team to achieve project targets, perform periodic data import/export checks, and conduct daily login-logout verifications to ensure timely call starts. Monitor daily attendance entries, escalate operational issues to relevant departments for immediate resolution, and enforce daily and monthly performance goals with regular feedback. Facilitate weekly team meetings to gather employee input and manage monthly and annual performance reviews. Report operational matters to the Operations Manager and conduct customer calibration meetings at specified intervals. Participate in customer representative interviews when necessary.