Çağrı Merkezi Müşteri Temsilcisi – Mplus Türkiye (MTR-ULS-1803)

Answer incoming calls by providing accurate responses aligned with operational targets and established speech quality standards. Escalate unresolved issues to the appropriate departments during the initial customer contact. Maintain comprehensive, up-to-date knowledge of all product information and utilize resources like the website and training documents to tailor solutions. Attend product and screen training sessions to effectively convey correct information to clients. Follow up with customers whose issues or requests have been resolved to ensure closure and track progress. Adhere strictly to the assigned work schedule, including 7/24 shift rotations, meal breaks, and lunch schedules. Act on feedback from Team Leaders and senior management to drive continuous improvement. Demonstrate the performance required to meet project-specific KPI targets and proficiently use all programs utilized within the project.