Café - Team Leader
On-site · Sheffield, England, United Kingdom
Job Summary
Part Time Hospitality Team Leader role at WHSmith focusing on leading and inspiring a team to deliver exceptional customer service and achieve business objectives. Responsibilities include guiding and engaging the team to meet standards in line with the Trading plan, developing colleagues through training and development, fostering a culture of learning and recognition, ensuring safety and legal compliance, and building strong relationships while communicating effectively. Requires retail leadership experience, ability to lead from the front, adaptability to support multiple stores, KPI awareness (ATV), and a commitment to employee development and store performance.
Required Qualifications
- Current/recent retail leadership experience (preferably in a fast-paced environment)
- working knowledge of KPI’s such as ATV
- Experience of proactively leading from the front and helping the team
- Flexibility to support other stores in the area
- Ability to build relationships and communicate clearly
- Experience of supporting employee training and development, and motivating teams
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