Cafe Shift Lead - Eastlake

Job Summary

Required Qualifications

• •Must be able to work Saturday/Sunday
• •Must be available to work a variety of shifts at least six (6) days per week including Saturday and Sunday
• •Must be at least 18 years old
• •Ability to read, write, and speak English required
• •Maintains a valid Food Handler's Card at all times
• •Must demonstrate regular attendance by coming to work on scheduled working days and being on time
• •Ability to add, subtract, and perform basic math with ease required
• •Basic computer skills required including use of MS Outlook or similar email program required
• •Ability to interact with customers for a full shift, in a busy, loud environment with frequent change, while maintaining outstanding customer service required
• •1+ years of front of house food service experience required
• •Must be able to work any shift or station for which they are trained
• •Must be able to work a variety of shifts to maintain awareness and expertise in all areas of the café including retail opening, retail closing, office closing, sandwich bar opening, sandwich bar closing, pastry baking, baking prep., and mid-shifts
• •Is the Person in Charge (PIC) as assigned
• •Has a solid understanding of GCB organizational structure and who/what/where to go for problem solving utilizing company resources such as the Emergency Manual and FMX appropriately
• •Is proficient with GCB systems including the POS, R365, and KDS
• •Adheres to proper POS and cash handling procedures with a high level of accuracy
• •Makes and serves all café products to GCB specifications
• •Is able to identify products that do not meet specifications and remove them from sale
• •Demonstrates a proactive, 'pitches in' mentality by volunteering to help others and improve the café environment
• •Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties
• •Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and engaging in continuous learning to improve performance and develop new skills
• •Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job
• •Works collaboratively with a team
• •Models and encourages respectful and professional channels of communication between teammates
• •Maintains competencies and demonstrates continuous application of these skills throughout the period of employment
• •Is committed to creating an anti-racist organization by actively opposing racism and promoting racial tolerance
• •Supports a culturally inclusive environment through the language and conduct of mutual respect and critical self-reflection
• •Understands company Diversity, Equity, and Inclusion (DEI) concepts and is able to explain them to teammates
• •Has a positive impact on teammates by setting behavior, work ethic, and work quality
• •Knows and demonstrates efficient, correct, and safe work and procedures
• •Contributes to the training of team members
• •Coaches team members on the floor
• •Follows all safety requirements, safety training, and instructions
• •Notifies manager if they ever become aware of a potential hazard in the workplace
• •Able to enter maintenance and safety tickets into FMX
• •Promptly reports all injuries, big or small, that are sustained while at work
• •Must be able to handle cash accurately
• •Uses company systems proficiently
• •Fosters a positive, inclusive, and collaborative atmosphere in support of Grand Central Bakery's mission, vision, and values
• •Regularly shares knowledge about product sourcing with customers and team members
• •Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations
• •Is able to complete assigned work with efficiency and accuracy
• •Regularly works a variety of shifts to maintain awareness and expertise in all areas of the café including retail opening, retail closing, office closing, sandwich bar opening, sandwich bar closing, pastry baking, baking prep., and mid-shifts
• •Is able to 'run the floor' during a shift including adjusting work assignments, managing breaks, and problem solving
• •Utilizes training documents and how-to guides to complete work accurately and efficiently
• •Places orders through R365 and vendors as assigned
• •Is able to identify products that do not meet specifications and remove them from sale
• •Follows the 3 Steps to Great Service at all times
• •Delivers food to customers, engaging about products and specials, and anticipating customer needs
• •Models expected behaviors and teamwork
• •Leads training of others in the correct and safe way of working
• •Contributes to creating a welcoming and inclusive environment for new hires
• •Maintains a valid Food Handler's Card at all times and follows health department guidelines at all times